Frequently Asked Questions

Currently, we are working with 10 suppliers:

1. Progressive Laboratories
2. Organic by Nature
3. Vox Nutrition
4. We Do Private Label
5. Reliance
6. Artizan Coffee Co.
7. Hargol FoodTech Ltd
8. Northen Treats Ltd
9. Vitalabs
10. Green World Solutions OU

All products offered in the VitaSerenity catalog are FDA Compliant but not FDA Approved.

WHAT IS THE DIFFERENCE?

The term "FDA approved" typically refers to a product that has undergone FDA review and is safe and effective for its intended use. The FDA approval process can be quite rigorous and involves extensive testing and documentation to demonstrate the safety and efficacy of the product.

On the other hand, the term "FDA compliant" generally means that a product or a facility complies with FDA regulations. Still, it does not necessarily mean the product has undergone FDA review and approval. For example, a manufacturer may be FDA compliant by following FDA regulations for manufacturing and labeling their products, but their products may not have undergone the FDA approval process.

It's worth noting that not all FDA-regulated products require FDA approval. For example, most dietary supplements do not require FDA approval before being sold, but they must still comply with FDA regulations and be safe for use.

AND WHAT ABOUT THE MANUFACTURERS?

First of all, FDA does not approve manufacturers or their facilities. The FDA only conducts inspections of manufacturing facilities to ensure that they comply with regulations that ensure the products are safe, effective, and properly labeled.

So, no, VitaSerenity manufacturers are not FDA Approved, but all of them are GMP certified.

1. USA
2. Canada
3. Mexico
4. Andorra
5. Australia
6. Belgium
7. Denmark
8. Finland
9. France
10. Germany
11. Greece
12. Iceland
13. Indonesia
14. Italy
15. Liechtenstein
16. Luxembourg
17. Macau
18. Malaysia
19. Malta
20. Monaco
21. Netherlands
22. New Zealand
23. Norway
24. Philippines
25. Portugal
26. South Korea
27. Sweden
28. Thailand
29. United Kingdom**
30. Vietnam

For US regular orders we take 3-5 business days.

For US Express orders we take 1-3 business days.

For international orders we take between 5-7 working days.

Note: These are estimated shipping times we prefer to deliver our products ASAP.

Currently, all fulfillment is being handled by our warehouse in Denver, CO.

Please be advised that warehouse visits are not allowed without a prior request to prevent possible contamination of food products.

Due to recent challenges with Spanish customs regulations, we regret to inform you that we are no longer able to deliver to Spain at this time.

Spanish customs authorities have been returning supplements from the USA, making it unreliable for us to ensure timely deliveries to our customers in Spain. We apologize for any inconvenience caused, and we understand the disappointment this may bring.

Our doors are always open for our customers. You can contact us via email: contact@vitaserenity.com

or Call us @ 7135884507

We are always open for you.

• If you receive a damaged or defective product, please contact our customer support team within 48 hours of receiving the order to initiate a return or exchange.
• For health and safety reasons, opened or used products cannot be returned or refunded unless they are damaged or defective.
• Refunds will be processed to the original payment method within a reasonable timeframe.

Once the order is shipped you will receive an email containing the tracking information.

• By using our website and making a purchase, you confirm that you are at least 18 years old or the age of majority in your jurisdiction.
• We do not recommend our products for children and pets.